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#Problems downloading amazon photo app to windows 10 windows 10#
If you are using Windows 10 on your computer then try this:ġ) Open the control panel of windows and then go to "Windows Defender Firewall" 2) Go to "Allowed apps" 3) Scroll until you find "phototransferapp" and enable both the private and public networks as shown on this screenshot:ġ Make sure that your iPhone, iPad, iPad mini or iPod Touch and your Windows PC are connected to the same Wi-Fi network.Ģ Click on the "MANUAL ENTRY" button in the sidebar, and enter the exact address as it appears on your device.
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If you are using a home network it may help to reset your Wi-Fi router and join the network again on your device and your computer.You can also create an 'ad-hoc' network between your computer and device. If this is the case please try using a different Wi-Fi network. If the issue persists, you will need to run the App Troubleshooter to have a try. Scroll down to the Microsoft Photos option and click Advanced options. Are you using a hotel, corporate, or public network? Some networks are configured to prevent communication between devices. If your Windows 10 Photos app is not working correctly, you can reset the app to its default settings.The screen of your device must be active (screen on) and 'Photo Transfer' must be running when you attempt to " Discover Devices".Double check that your device and your computer are connected to the same Wi-Fi network.Troubleshooting Wi-Fi connection problems: